Refund Policy

If you receive the wrong item, a damaged item, or a defective product, please contact Rouzeal as soon as possible with your order details and clear photos where relevant.

Returns or exchanges are reviewed based on product condition and the nature of the issue. Items should be unused and in a resellable condition unless the problem was caused during shipping or fulfillment.

For hygiene and personal-care reasons, some cosmetics or fragrance items may not be eligible for return once opened, unless they arrived damaged or incorrect.

Refunds, replacements, or store adjustments are handled after our team reviews the request and confirms eligibility.