Frequently Asked Questions

Add the products you love to your cart, open the cart, and proceed to checkout. You can order as a guest — just enter your delivery details and confirm. No account is required.

We currently offer Cash on Delivery (COD), so you can pay in cash when your order arrives. Any additional payment options will be shown at checkout when available.

Yes. If you have a valid coupon, enter it in the coupon field at checkout and the discount will be applied to your order total before you confirm.

If your order has not been dispatched yet, contact us as soon as possible through the contact page with your order number and we will do our best to update or cancel it.

Delivery time depends on your city and courier coverage. Most orders are confirmed before dispatch and delivered within a few working days. Timing may be longer during holidays or promotional campaigns.

Orders above the free-shipping threshold shown at checkout qualify for free delivery. Below that, a flat shipping fee is applied and shown before you confirm your order.

Visit our Track Order page and enter your order number along with the phone number you used at checkout to see your current order status.

Please contact us right away through the contact page with your order number and clear photos. We will review the issue and arrange a suitable resolution.

Yes. Every skincare, makeup, and fragrance product we sell is sourced to be genuine and authentic. We do not sell counterfeit or imitation beauty products.

Keep products in a cool, dry place away from direct sunlight and heat. Close lids tightly after use, and store fragrances upright to preserve their scent and shelf life.

Each product page lists shades, sizes, and key details. If you are unsure which shade or variant suits you, reach out through the contact page and we will be happy to guide you.

We focus on curating trusted beauty brands. For specific cruelty-free or ingredient questions about an item, contact us and we will share what we know about that product.

If you receive a wrong, damaged, or defective item, contact us promptly with your order details. For hygiene reasons, some opened cosmetics or fragrance items may not be eligible for return unless they arrived damaged or incorrect. See our Return Policy page for full details.

Reach out through the contact page with your order number and a short description of the issue (with photos where relevant). Our team will review your request and confirm eligibility.

You can reach us through the contact page, by phone, or by email. Our working hours are Monday to Saturday, 10:00 AM to 8:00 PM.